Question 1

Do you offer private label?

Accepted Answer

At this time we do not offer private labelling but we do offer products with no label so that businesses may add their own. You can find our “no label” products here: https://www.charmedsoakco.com/privatelabelready

Question 2

Does Charmed Soak Co handcraft every product offered?

Accepted Answer

Absolutely! All of our products are handmade in Greenville, SC.

Question 3

What is your average production time?

Accepted Answer

Our average production time is 4-7 days with an additional 2-5 days for delivery. This time may increase during our high volume season.

Question 4

I already have a Faire account, do you sell on Faire?

Accepted Answer

Yes! Here is the link to our Faire account: https://charmedbathandbody.faire.com

Question 5

Do you ship outside of the United States?

Accepted Answer

We no longer ship internationally here on our site but we do on Faire.

Question 6

Do you offer volume discounts?

Accepted Answer

Yes, our volume discounts start at 500 units per product type. We would be happy give you a quote for larger orders, please reach out to us via our contact form.

Question 7

Do you take custom orders?

Accepted Answer

At this time we do not take custom order requests.

Question 8

Do you accept resale certificates for tax exemption?

Accepted Answer

Yes, we accept resale certificates for sales tax exemption.

Question 9

Are your products phthalate free?

Accepted Answer

Yes! In fact, our products are phthalate free, paraben free, mineral oil free, and cruelty free.

Question 10

What is the shelf life of your products?

Accepted Answer

Our bath products are best used within 6 months.

Question 11

How should I store my products?

Accepted Answer

Keep them in a cool, dry place away from humidity and direct sunlight.

Question 12

What is your refund/return policy?

Accepted Answer

Our refund and returns policies can be found here: https://www.charmedsoakco.com/shipping-returns

FAQs